Maple Framing Ltd Information

Advanced

UK mainland delivery £5.95

Local delivery postcodes
NG1 to NG20 £3.95

Delivery FREE on orders over £150.00

About Us MAPLE FRAMING are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
Maple Framing Ltd
No 1 Sandiacre Road Stapleford Nottingham NG9 8EX United Kingdom
Phone: 0115 9399881
Fax: 0115 9491054
Email: sales@mapleframing.co.uk

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit cards, including American Express, Visa, Master and Debit cards. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

*IMPORTANT Strut Mounts and Folders are an exception to our no quibble return guarantee - Please make sure you order the correct amount as they are non refundable after SEVEN DAYS due to the nature of the product.

Shipping And Handling Free delivery on all orders over £150.00 +VAT*

The basic Carriage charge for Mainland U.K will be £5.95 * + VAT if the order is under £150.00 +VAT.

Local deliveries to UK Post Codes NG1 to NG20 will be £3.95 * + VAT if the order is under £150.00 +VAT.

Deliveries to customers in other countries will be notified of delivery cost once we have the price.

* If the carriage charge will be more expensive we will notify you of the cost. i.e for Heavy items and delivery to Scotish Highlands, Ireland and other countries etc.

Delivery Schedule We offer a next day delivery service, as long as goods are in stock and not a special order (which can take up to three weeks)

Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges All orders made from the U.K or European Union are Excluding VAT - which is charged at 17.5%

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction.

All of our products come with a *30 day no quibble guarantee, so long as the goods are undamaged and in
original condition. Outward & Inward carriage charges are not refundable.

*IMPORTANT Strut Mounts and Folders are an exception to our no quibble return guarantee - as they are non refundable after SEVEN DAYS due to the nature of the product.

Reaching Us If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 9399881 (International +44 0115 9399881) or fax us on 0115 9491054 or write to us at No 1 Sandiacre Road Stapleford Nottingham NG9 8EX United Kingdom

Privacy Policy Maple Framing Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

Maple Framing Ltd Returns Policy We hope the customer is completely satisfied with the products ordered please read the following if you wish to return any item back to us.

All our products are triple checked before they are sent out for delivery to the customer.

Strut Mounts and Folders - being component parts - are the only exception to our 30 day no quibble guarantee.

If the customer has any discrepancies after signing for their order they must inform Maple Framing within 48 hours with full details for us to be able to resolve the issue.

Telephone 0115 9399881
email sales@mapleframing.co.uk

If you wish to return a product because you no longer want it please email sales@mapleframing.co.uk and give us the reason why - this must be done within 7 days.
A 20% re-stocking fee will apply.

Any goods returned to Maple Framing must be in perfect condition before any exchange or refund is made.

Maple Framing Ldt take no responsibility for any delay informing us of a return item.

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