Terms & Conditions

About Us

Maple Framing are completely dedicated to your total satisfaction. If you have any suggestions or comments please email or use the Contact Us form.

Our Contact details are:

Maple Framing Ltd
No 1 Sandiacre Road

Phone: 0115 9399881
Fax: 0115 9491054  Email: sales@mapleframing.co.uk

VAT Registration Number 309 89 46 16

Like to visit our showroom

Our full range of products is available and we have our team of experts on hand if you should need any help.
Click for location

Opening hours:
Monday to Friday 8.30am – 4.30pm
Saturday & Sunday CLOSED

We do not close for lunch.

Making A Purchase

Please note, our minimum order value is £ 10.00 including VAT but excluding delivery charge.
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit cards, including Visa, MasterCard and American Express. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, mail or over the Internet.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Education & Local Authority Buyers

Education, Local Authority and Government purchasers may place orders for items from the Maple online shop by email, fax or telephone, providing a valid order number is supplied at the time of ordering. For your information our details are at the top of this page.
Our email for Purchase Orders and Remittances: sales@mapleframing.co.uk.
Please email or call for our bank details.


Click here for our Delivery Charges and Times
Please note, the delivery schedule is a guide to delivery times, not a guarantee of delivery. If you require a guaranteed delivery date we offer services at extra cost for this purpose.
Please contact us for details on 0115 9399881 (or +44 115 9399881 from outside the U.K.) for further information.

EXCEPTIONAL CIRCUSTANCES – DELIVERY DELAYS – During exceptional circumstances there maybe an increase in delivery times by a day or so. This applies to both our Premium and Standard deliveries.

Delivery Schedule

Notification of non-delivery is important so we can track back with the courier service for erroneous delivery. Please inform us of non-delivery of your order using the following timescales:
Standard delivery service – within 4 working days (ie Monday to Friday) from the date of dispatch.
Basic delivery service – within 7 working days (ie Monday to Friday) from the date of dispatch.
Notification of non-delivery after the respective period will not be accepted.

If no one is at home when delivery is attempted the driver may check to see if a neighbour is at home and leave the parcel with them. If you leave a signed note explaining that the order can be left in a specific location, the driver can take this away and the goods can be left where you choose, however this is done at your own risk. If this is not possible they will leave a calling card and either attempt re-delivery the following working day or ask you to collect from your local depot. Clear details of this will be on the card that will be left by your driver. If the delivery address refuses delivery of the goods or if you do not respond to the card left by the driver after two delivery attempts, your order will be returned to us and we will be charged for the return service by our courier which we must pass on to you. We will then cancel your order and refund your payment method deducting the original cost of delivery + £10 to cover the return costs.

Faulty Goods, Errors and Shortages
Faulty goods, picking errors or shortages must be notified to us within 2 working days of receipt of the goods. Notification of faulty goods, picking errors or shortages after this period will not be accepted.

Unwanted Goods
All of our products come with a 30 day no quibble guarantee – see below. Outside of this period you may return unwanted goods providing the goods are undamaged, in original condition and in our current product range. We will refund the original purchase price of the goods less a restocking fee of 30% of the purchase price. The cost of carriage back to us is at your cost and is not refundable. Products sold as “clearance” or products supplied as a special purchase or bespoke manufactured (such as foiled strut mounts or a special size of frame) are not returnable.
IMPORTANT:  When returning goods they must be returned properly packed using original packaging.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

All orders made from the U.K or European Union are including VAT – which is calculated at 20%.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.


We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee, so long as the goods are undamaged and in original condition. Outward & Inward carriage charges are not refundable.
Please note:
1. Strut Mounts and Folders are an exception to our 30 day no quibble guarantee – we only accept returns or an exchange within 7 days of receipt.
2. All items specially manufactured to order (such as Christmas and Special Occasion Photo Folders, and all personalised items) are an exception to our 30 day no quibble guarantee – we only accept returns for replacement within 7 days of receipt. Also, such items cannot be returned for exchange or refund.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 0115 9399881 (International +44 0115 9399881) or fax us on or write to us at:

Maple Framing Ltd
No 1 Sandiacre Road
United Kingdom

Privacy Policy

Please see our full Privacy Policy.

Use of Cookies

Please see our full Cookies Statement.

Your key legal rights

Nothing in these terms will affect your legal rights under the the Consumer Rights Act 2015 and under the Consumer Contracts Regulations 2013.

Data Protection

Any and all personal information that We may collect will be collected, used and held in accordance with the provisions General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) and your rights and Our obligations under that Act. Details are available in our Privacy Policy.

Viruses, Malware and Security

We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.
You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.
You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.
You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.
You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.
By breaching these provisions you may be committing a criminal offence under the Computer Misuse Act 1990. Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them. Your right to use Our Site will cease immediately in the event of such a breach.

Liability and Disclaimers

Nothing on Our Site constitutes advice on which you should rely. It is provided for information purposes only. Professional or specialist advice should always be sought before taking any action on the basis of any information provided on Our Site.
Insofar as is permitted by law, We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.
We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date. We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date. Please note that this exception does not apply to information concerning goods for sale through Our Site.
To the fullest extent permissible by law, We accept no liability to any User for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content (including User Content) included on Our Site.
If you are a business user, We hereby exclude all implied conditions, warranties, representations or other terms that may apply to Our Site or Content. We will not be liable for any loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.
If you are a consumer user,  if we, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies. For more details on consumer rights, please contact your local Citizens Advice Bureau or Trading Standards Office.
We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these Terms of Use excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.
The limitations of liability included here apply only to the use of Our Site and not to the sale of goods.

Our responsibility for loss or damage suffered by you

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking our contract with you, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products and for defective products under the Consumer Protection Act 1987
We are not liable for business losses. Although we supply products for domestic and business use, these terms only govern sales of products to consumers and the supply of products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

Other important terms

We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms.
If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Changes to these Terms of Use

We may alter these Terms of Use at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented. You are therefore advised to check this page from time to time.
In the event of any conflict between the current version of these Terms of Use and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


Any dispute or claim arising between the parties hereto shall be governed and construed according to English law and shall be subject to the exclusive jurisdiction of the English courts.